Frequently Asked Questions

Q: Do I need to have my phone’s vibration feature enabled?

A: In order for our alert system to work, we ask that you do enable your phone’s vibration feature.

Q: Do I have to ask the driver to take their picture?

A: We fully understand that new users might be apprehensive about taking a picture of the driver thinking that it could be misunderstood as being confrontational. From a safety standpoint, the most important image to take is that of the license plate (or taxi medallion) since that will make tracking easier should a problem occur.

Having said that, we still believe that making the driver aware that he is identifiable and accountable for your safety is also an essential element of the SafeRide/WalkSafe protection program. To that end, here’s a simple approach that has proven to be quite effective. Before you get into the vehicle, approach the driver’s window, smile, and in a friendly manner, mention, “I like my friends and family to know where I’m going and whom I’m with, so I take a picture of my driver and text them to my friends - is that OK with you?” Nine out of ten times, it is. But on those rare occasions when the driver protests, just tell them, “Okay - I’ll just take a shot of your license plate instead.” If a driver also objects to that reasonable request, we strongly recommend that you find another ride.
 

Q: It’s a hassle to have to plug in the same destination over and over – is there a shortcut I can use?

A: The latest version of SafeRide/WalkSafe has added the ability to store your most frequently used destination as well as your three most recent destinations to simplify the trip recording process. We believe that this will save users a great deal of time with frequent use of the app.

Q: What happens when I hit the Panic Button?

A: The moment you hit the panic button, the pictures you’ve taken (ideally of both the driver and their license plate) will be sent to your chosen group of contacts along with the GPS coordinates of your location.

Q: Since there is no driver to photograph, what’s the point of WalkSafe?

A: It’s simple - your safety shouldn’t be limited to the road. The WalkSafe feature allows you to let selected group know that you are leaving a specific location (walking back to your dorm room from the library, or walking home after a night out at a local bar or restaurant) and should be expected within a certain period of time. We believe that users should be as safe when they’re walking as when they’re riding.

Q: Do I always have to notify my entire network of contacts when I use SafeRide/WalkSafe?

A: Our latest update allows you to form different groups and select a specific group with one click depending on who you want notified. For example - traveling abroad with a group? Let them be the first to know and create a group for them so they’ll be notified ASAP. 

Make sure your desired contacts are in your phone’s contact list first, then enable SafeRide/WalkSafe to access your contacts. From there, you can easily select names to add to your group


Have any other questions? Contact us and we'll get back to you as soon as possible